Heysham shopkeeper wins national award for the second year in a row
and live on Freeview channel 276
James Brown, proprietor of Beech Stores, Nisa Local Heysham, has again made it to the industry-recognised Top 100 list of independent retailers in the UK and Ireland.
The Top 100 represents stores that are delivering brilliant standards, offering a fantastic service and creating memorable experiences for their shoppers, all while juggling the many challenges faced by the convenience retail sector.
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Hide AdThe award comes following rigorous, independent assessment involving a mystery shop to assess the store and the customer experience, a digital review to analyse online presence and intense video interviews.
James, whose family has run the store for more than 20 years, said: “Huge thank you to all of my team for helping us to achieve this.
“We’ve worked really hard over the past few years to create a store that both us and our shoppers can be proud of.
"We’re part of the community and as well as offering our customers a great range of products, we want to make sure they get the best customer service and wherever possible we can give them just what they are looking for.”
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Hide AdThe store underwent a full refurbishment in the summer of 2019 and since then has launched a home delivery service which promises shoppers a 30-minute delivery service.
It also hosts a range of community activities including Halloween and Christmas events for local children.
The Top 100 list is run by the Better Retailing Independent Achievers Academy. Go to www.betterretailing.com/top-100